Group Cookie Statement

Issued by: Community Energy Scheme UK Limited (CESUKL) Company Number: 10613447 Trading Address: Suite 6 Broadmeads Pumping Station, Hertford Road, Ware, Hertfordshire, SG12 9LH Contact Email: stoke@communityenergyscheme.com

Contact Phone: 01782 438 427

Date of Issue: 15/01/21 Version: 3.0 (Group)

1. ABOUT THIS STATEMENT

This Cookie Statement explains how Community Energy Scheme UK Limited (CESUKL) and all Group companies use cookies and similar tracking technologies when you visit any website operated by the Community Energy Scheme Group.

Group websites covered include but are not limited to:

2. WHAT ARE COOKIES?

Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences, improve security, and understand how visitors use the site. We also use similar technologies such as web beacons and pixels.

3. HOW WE USE COOKIES

We use the following types of cookies:

Category

Purpose

Requires Consent?

Strictly Necessary

Essential for the website to function. Enable security, login, and account access.

No

Functional

Remember your preferences (e.g., language, accessibility settings) to improve your experience.

Yes

Performance / Analytics

Help us understand how visitors use our site so we can improve it. Data is collected in an aggregated or anonymised form.

Yes

Marketing

Track your browsing habits to deliver relevant content. We do not use these for tenant energy accounts.

Yes

4. SPECIFIC COOKIES WE USE

Strictly Necessary (always active):

    • Session cookies to maintain your login to tenant portals.
    • Security cookies to protect your account.

Functional (active only with consent):

    • Preference cookies to remember your chosen settings.

Analytics (active only with consent):

    • We may use [Google Analytics / Matomo / Plausible] to collect anonymous data on page visits and visitor behaviour. [Specify provider if used.]

Marketing (active only with consent):

    • We do not currently use marketing cookies on our core tenant services. If this changes, we will update this statement and ask for your consent.

5. THIRD PARTY COOKIES

Some cookies may be set by third parties who provide services on our behalf, such as:

 

    • Payment processors (e.g., to process Direct Debit setup securely).
    • Analytics providers (e.g., to monitor website performance).
    • Support chat platforms (if applicable).

These third parties are bound by their own privacy and cookie policies. We only share data necessary for them to provide their service.

6. MANAGING YOUR COOKIE PREFERENCES

When you first visit our website, you will see a cookie banner allowing you to:

 

    • Accept all cookies
    • Reject non-essential cookies (only Strictly Necessary cookies will run)
    • Manage your preferences by category

You can change your preferences at any time by clicking

 

Alternatively, you can control cookies through your browser settings:

    • Google Chrome: Settings > Privacy and security > Cookies
    • Safari: Preferences > Privacy > Cookies
    • Microsoft Edge: Settings > Cookies and site permissions
    • Mozilla Firefox: Preferences > Privacy & Security

Please note that disabling Strictly Necessary cookies may prevent you from accessing your tenant portal or using core services.

7. HOW LONG DO COOKIES LAST?

    • Session cookies: Deleted when you close your browser.
    • Persistent cookies: Remain on your device for a set period (typically up to 12 months) unless you delete them manually.

8. YOUR RIGHTS

You have the right to:


    • Withdraw consent for non-essential cookies at any time.
    • Request details of the cookies we have placed on your device.
    • Complain to the Information Commissioner's Office (ICO) if you believe your rights have been infringed.

9. UPDATES TO THIS STATEMENT

We may update this Cookie Statement as our websites evolve. The latest version will always be available at www.communityenergyscheme.com with the version number and date of issue shown at the top.

10. CONTACT US

If you have any questions about this Cookie Statement, please contact us:

Data Protection Contact
Community Energy Scheme UK Limited
Suite 6 Broadmeads Pumping Station, Hertford Road, Ware, Hertfordshire, SG12 9LH
Email: stoke@communityenergyscheme.com
Phone: 01782 438 427