New to the Community Energy Scheme?

Pay your CES Bill

You can pay your Community Energy Scheme bill in a way that works for you. However you pay, you get the same rate.
Supported by Stoke-on-Trent City Council.
Illustration of a Community Energy Scheme bill

Before you pay: what you need

 

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Have your bill or customer reference number ready

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Your Customer Number or STO Number

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Need help? Contact us before paying

If you are paying by bank transfer, please use your Customer Number or STO Number as the payment reference.

If something does not look right on your bill, please contact us before making a payment.

 

Ways to pay

You can pay your CES bill in five ways.

Recommended

Direct Debit

The easiest way to pay.

Same amount each month

Set it up in minutes

Pay over the phone

Pay by credit or debit card

01782 438 391

Please have your bill with you when you call.

We accept most major cards.

Call us now
Fastest

Pay by payment link

Use the secure payment link in your monthly invoice email.


Copy and paste the link into your web browser.

3-4 days

Pay by bank transfer

You can pay by bank transfer from your bank account. Payments usually take 3–4 working days to reach us. Please use your Customer Number or STO Number as the payment reference.


Bank details:

Account number: 64496353

Sort code: 23-18-84

Account name: Community Energy Scheme Stoke Limited

Bank: Lloyds

Reference: Please quote your STO Number

Pay by cheque

Please make cheques payable to:

Community Energy Scheme Stoke Limited


Post your cheque to:

Community Energy Scheme Stoke Limited

Suite 6 Broadmeads Pumping Station.

Hertford Road.

Ware,

SG12 9HL

We take fraud prevention seriously and encourage customers to verify any unexpected payment or account requests with us directly.

Understanding your bill

Your home may use electricity from two places.

 

Grid electricity comes from your usual electricity supplier. Your supplier bills you for this.

 

CES electricity comes from your solar panels and battery, if you have one. CES bills you for this.

 

You may receive two bills, but you are not paying twice for the same electricity.

 

Your CES bill may include:

  • solar electricity used
  • battery electricity used, if you have a battery
  • your free electricity allowance, if this applies to you
  • any previous balance
  • any account credit
  • meter reading information
  • payment details
 
Family holding a toy house together.

Need help with your bill?

If something does not look right, please contact us before making a payment.

 

If you are struggling to pay, please get in touch as soon as possible. We’ll listen and do what we can to help.

 

You will not be disconnected by CES.

Billing team: 01782 438 391

Payment questions

Still need help?

Our team is here to help.